FAQs

Where do I meet my driver at the airport?

When you have secured your luggage and are ready to be picked up.

Exit Baggage claim walk across the roadway to island 3 our chauffeur will be parked under reserved vehicles.

Our chauffeur will inform you of the type of vehicle and license plate number to assist you.

For Meet and Greet A staff or driver will meet you at baggage claim to asset you.

What should I do if I don’t see my chauffeur?

If for any reason you do not see your chauffeur, simply contact our office at 503-334-9108. Our dispatch team is always aware of where your vehicle is and is on duty 24/7 to assist you.

How do I cancel or change a reservation?

Cancellations and changes are accepted by phone and email only. To view our cancellation policies please view our terms and conditions.

Do you provide car seats for children?

We can provide car seats upon request.